Return policy

Returns

• All sales final. But don’t worry, we’ll make sure it’s right.

• As a made-to-order family business, we do not hold inventory and cannot accept returns.

• We do everything we can to make our customers happy. This often involves going above and beyond to ensure the best customer service.

• We will work with you before or after placing your order to ensure your expectations are met.

• If for some reason there is an issue with your order when you receive it, we will gladly find a solution and/or repair it for you.

• All Home Collection products are also Final Sale.

• Please contact our customer care team by emailing info@thermakota.com if you have any further questions.