Returns + Exchanges
Returns & Exchanges
Returning an item is easy and painless. Try your purchases on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to exchange or return.
Shipping is complimentary on all exchanges; however, if you are based outside Canada you will need to pay taxes and duties on this.
Please make sure your items are returned new, unused and with all Therma Kōta garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Please contact our customer care team by emailing firstname.lastname@example.org to arrange a return or if you have any further questions.
Orders placed between Nov 20 and Dec 31 may be returned until Jan 15.